Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
What is the typical delivery timeframe for domestic and international orders?
Domestic orders within Pakistan are typically delivered within 5-7 working days, while international shipping can take 10-15 working days depending on the destination and customs clearance.
Do you offer customization or stitching services for unstitched collections?
Yes, we provide premium stitching services for our unstitched luxury collections. You can select the stitching option on the product page and choose from our standard size chart or provide custom measurements.
What is your policy regarding returns and exchanges?
We accept exchanges for items with manufacturing defects or incorrect sizes within 7 days of delivery, provided the tags are intact and the garment is unworn. Please note that customized or stitched outfits are non-returnable.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email and SMS containing a unique tracking number and a link to the courier partner's portal.
Which payment methods do you accept?
We accept a variety of payment methods including Cash on Delivery (within Pakistan), Credit/Debit cards (Visa and Mastercard), and bank transfers for both local and international customers.
Are the colors of the products accurate to what is shown on screen?
While we strive to display our products as accurately as possible, slight color variations may occur due to professional lighting during shoots or differences in digital screen resolutions.